Our telephone services are business class

Enjoy the advantages of VOIP telephony

The details of our telephone services can be seen below.

VOIP Telephony

VoIP stands for Voice over Internet Protocol. Put simply, it refers to making phone calls that are made through the internet, rather than through a regular landline or a mobile network. Sometimes you hear the acronym SIP, Session Initiation Protocol, which is a communications protocol that is widely used for managing multimedia communication sessions such as voice and video calls. SIP, therefore, is one of the specific protocols that enable VoIP.

A VoIP system works by taking your analogue voice signals, converting them into digital signals, then sending them as data over your broadband line.

It's a very useful way of making calls - for a start, once it's set up it's a lot cheaper than using normal phone lines. Greenses Network monthly fee, for a single line, is only 40% the cost of BT and our call charges a staggering 8% for landlines and 19% for mobile of BT charges. Even our unlimited call bundle is 38% the cost of BT.

Your VoIP system could be:

With a VOIP phone – These phones plug into your router which we will wire up to the best place in your house.
With a computer – We recommend ZoiPer 5 which is free for non-commercial use.
With a smartphone - You can use your smartphone to make and receive voice calls using our App wherever you are – as long as you have a data connection.

Will the quality of the line be as good as a regular landline?

Can I keep my old telephone number?

Yes, we arrange for your number to be ‘ported’. You just fill out a form and wait 7 days and then we get you up and running. Then you can cancel your old contract and save money.

We can also give you as many local (for Swaledale 01748), or other national numbers, you require for just £1.20 a month (note: there may be a user extension cost in addition).

Your number(s) can go with you if you move suppliers.

Can I have voicemail on my line?

Why do I need a user extension?

In VOIP telephone systems the user is separate from the telephone number. You need at least one user. More than one telephone line can go to this user and several users can use one telephone line. The user can be a person ‘Alice’ or a building ‘Farmhouse’.
If you have more than one user you can transfer calls between them and make/receive as many telephone calls as you have users (even on the same telephone number).

How do the monthly costs compare?

ITEM COST per MONTH (including VAT)	Greenses Network	BT (from 31 March 2021)
Telephone number line rental	£1.20	£21.10
User extension	£7.20	n/a
Voicemail (per user extension)	FREE	£3.69
Call recording (per user extension)	20p	n/a
1,500 mins UK call bundle (per user extension)	£6.00	£15.67

COST per MINUTE (including VAT)
UK Landlines (01, 02, 03 prefix)	1.2p	15.87p
UK mobiles	3.6p	19.05p

So what can I do with the app on my smartphone?

The is called VIP VOIP you download it from the App Store and then type in the username and password we give you.

It acts as a phone with your landline number - making and receiving calls.
It is usable wherever you are with a data connection - yes including abroad.
It collects your voicemail(s) and stores them with the phone number on your phone.
If you have more than one user on your account it can be an extension number.

Enjoy these great benefits

Unlimited telephone numbers

with any area codes you like but we do provide 01748 89xxxx as local numbers to Swaledale.

Transfer calls between extensions ...

and to external numbers. If you have more than one site you can make and transfer calls between them free of charge.

Never be engaged

Your telephone numbers will never be engaged even if all your phones are being used at the same time.

No limit to simultaneous calls

There is no limit to the number of simultaneous calls you can make or receive.

Hunting sequences

For example, ring phone for 20 sec, then ring mobile for 10 sec then go to voicemail

Message players

For greetings when not available.

Auto-forwarding to mobiles

Calls to landline automatically transferred to mobile.

Music

Music-on-hold or message-on-hold

Ask about other more commercial options which are also available.

Find the perfect plan for you.

There are many combinations of features that are available - here are three examples.

Basic

£ 8.40 / Month

Telephone Numbers One
User extensions One
Price per minute 1.2p | Mobile 3.6p
Voicemail
Number of free UK minutes None
Multiple calls & transfers

Get it Now

Simple Bundle

£ 14.40 / Month

Telephone Numbers One
User extensions One
Price per minute 1.2p | Mobile 3.6p
Voicemail
Number of free UK minutes 1,500
Multiple calls & transfers

Get it Now

Two Users PAYG

£ 16.80 / Month

Telephone Numbers Two
User extensions Two
Price per minute 1.2p | Mobile 3.6p
Voicemail
Number of free UK minutes None
Multiple calls & transfers

Get it Now

Telephones

We recommend and support Yealink phones. Within our portal we can auto-configure these phones and support you from a distance.

Any phone that Yealink provide can be used but we recommend for mobile purposes the Yealink W60 and for a fixed desk phone the Yealink T42.

We supply and install these phones for the price listed. You can provide and configure these yourself but please note that prices on the internet usually do not include a power supply (PSU) these can be £10 for a W60 and £25 for a T42.

There maybe additional cost for cabling or mini switches to link these phones to your router depending on the best placement.

Yealink W60

£112.80 (or £5.41 monthly)

The Yealink W60P Wireless DECT IP Phone is a premium phone. Its main features are:

HD audio quality
Long life Li Battery
Rich feature set
Note: has no ethernet passthrough and may need mini switch to attach to your network

Yealink T42

£109.20 (or £5.23 monthly)

The Yealink T42 is fixed IP Phone. Its main features are:

HD audio quality
Programmable buttons
Gigabit Ethernet passthrough (useful if you want to attach an access point or other IP device)
Rich feature set